1. Who we are
AXLUMA (“we”, “us”, “the studio”) is an AI workforce studio. We design, build, train, and deploy custom AI employees for client businesses. The studio is operated from the United States and engages clients worldwide.
2. Engagements
Each project begins with a written scope and fixed price agreed in advance. We do not start billable work without your signed acceptance of that scope. Work outside the scope is quoted as a change order, never assumed.
3. Your data and inputs
You retain ownership of all data you provide us — documents, training material, customer information, integrations to your systems. We use it solely to build, train, and operate the AI employee we’re building for you. We do not use it to train any model, ours or anyone else’s.
4. Deliverables and ownership
On final payment, you own the AI employee we build for you: the code, the training, the playbook, the deployment configuration, the integration logic. We retain ownership of underlying tooling, frameworks, and patterns we reuse across clients.
5. Payment
Standard structure: 50% on signed scope, 50% on deployed acceptance. Net-15 from invoice date. Retainers are billed monthly in advance. Late payment past 30 days suspends ongoing work and may incur a 1.5%/month late fee where permitted by law.
6. Acceptance and revisions
You have a 14-day acceptance period after deployment to flag bugs or scope issues. Bugs and scope-conformant adjustments are fixed at no charge. New requirements after acceptance are quoted as additional work.
7. AI output disclaimers
The AI employees we build use large language models which can produce errors, hallucinations, or outputs that don’t match user intent. We design every deployment with appropriate guardrails, escalation paths, and human review where stakes warrant it. You agree to operate the AI employee consistent with the use cases and guardrails defined in our scope, and to monitor performance as agreed in the runbook we hand over.
8. Confidentiality
We treat everything you share with us as confidential by default. We’ll sign your NDA, your DPA, and (where applicable) your BAA. We don’t use client names, logos, or case study details publicly without explicit written permission.
9. Third-party services
The AI employees we build typically depend on third-party services: AI infrastructure providers, plus your CRM, billing, and communication providers for integration. We pass through those providers’ terms to you. We’re not responsible for outages, pricing changes, or terms changes at those providers. A current list of subprocessors is available on request.
10. Limitation of liability
To the fullest extent permitted by law, our total liability arising from any engagement is capped at the fees you paid us for that engagement in the twelve months preceding the claim. We are not liable for indirect, incidental, or consequential damages.
11. Termination
Either party may terminate an engagement with 14 days written notice. On termination, we deliver work completed to date, and you pay for it. Retainers can be cancelled at the end of any month with no notice.
12. Changes to these terms
We may revise these terms occasionally. Material changes are emailed to active clients at least 14 days before they take effect.
13. Governing law
These terms are governed by the laws of the State of California, without regard to conflict-of-laws rules. Disputes will be resolved in the state or federal courts located in San Francisco County.
14. Contact
Questions about these terms? Write to legal@axluma.com.
This is a working draft. Review with your own counsel before relying on it for compliance with regulations specific to your jurisdiction or sector.