An AI dispatcher for a mid-sized freight operation.
The kind of problem
Dispatchers fielding 80–100 calls and texts a day from drivers. “What’s my next pickup?” “Where do I park overnight?” “Customer is asking about ETA.” Most of it is information already in the TMS, but drivers can’t easily get to it from the cab.
What we’d build
A text-message AI dispatcher tied into your TMS. Drivers text any question and your AI employee pulls the relevant data, formats it for a phone screen, and replies in seconds. If they can’t answer (mechanical issue, customer dispute, anything safety-related), they page a human dispatcher with the conversation context already attached.
Why it works
Drivers get answers in 10 seconds instead of waiting on hold. Dispatchers only see the calls that actually need them. A purpose-built AI dispatcher can comfortably handle tens of thousands of messages a month, with safety-critical situations always escalated.